Terms of Use

What ONO is

ONO helps you understand a letter or document in simple words and can write a draft response for you.

ONO is operated by ONO, Alberta, Canada.

ONO is not a lawyer, law firm, insurer, financial adviser or government organisation. It does not give legal advice.

Your account

Passwordless sign-in remains available. You can choose an optional password for your own account, entered directly into the authentication provider. Plaintext passwords are not stored in ONO application tables or logs. The provider’s security checks apply when you set or change a password.

Keep your sign-in links and any password private.

What is free and what costs money

ONO is free to download.

Reading your document and seeing what happened, your options and what to do next is free.

Making a written response costs money. You can pay CAD $4.99 for one completed response, or get ONO Pro for CAD $2.99 a month or CAD $19.90 a year. ONO Pro gives unlimited responses while it is active.

These are the new prices prepared for this version. Existing purchases and active subscriptions keep their valid access. A price change does not cancel your subscription or reuse a response purchase that has already been used. Check the price shown by your payment provider before buying.

ONO Pro renews automatically until it is cancelled.

Website payments are handled by Stripe through RevenueCat. In-app purchases on iPhone and iPad are handled by Apple. RevenueCat keeps track of purchases and subscriptions, and ONO checks their status with RevenueCat. ONO does not receive your card details.

Cancelling ONO Pro

For a website subscription, you can cancel ONO Pro at any time through Manage subscription in ONO, which opens Stripe's secure customer portal.

For a subscription bought on iPhone or iPad, manage or cancel it through Apple subscription settings. See Apple's cancellation instructions.

You can reach Manage subscription from the upload page and from the agreement page, even before agreeing to a new version of these Terms. The iPhone and iPad app opens Apple subscription settings, not Stripe's portal.

When you cancel, your subscription stays active until the end of the paid period, and does not renew after that.

Deleting an ONO account does not automatically cancel an Apple subscription. Cancel it separately through Apple subscription settings.

Refunds

For a website payment, you can ask for a refund of a one-time payment or an ONO Pro charge through Contact ONO. We look at each request on its own facts.

For an iPhone or iPad in-app purchase, request a refund at reportaproblem.apple.com. Apple decides these requests. See Apple's refund instructions.

Cancelling ONO Pro stops future charges. It does not automatically refund charges you have already paid.

Nothing in these Terms limits any rights you have under consumer protection laws that apply to you.

AI can make mistakes

ONO uses AI. It can be wrong, miss things, misunderstand your document, or invent facts that are not in it.

You must check names, dates, amounts and facts before you use or send anything. ONO cannot promise any result.

Your documents

Only upload documents you have the right to use.

Your document and everything ONO makes from it are deleted from ONO's active records when you tap Delete & exit, or after 30 minutes without activity — a scheduled cleanup then removes them, normally within 5 more minutes. Copy or download your response before you leave.

The services that help run ONO, and their backups, may keep their own records for longer under their own policies. Stripe, Apple and RevenueCat keep their own payment or purchase records.

Contact

For help, privacy or account requests, or refunds, use Contact ONO. You need to sign in, but you do not need to agree to a new version of these Terms first.

Advertising in the mobile app

When enabled, the mobile app may show a small Google AdMob banner on Home, separate from Upload it. There are no ads on sign-in, agreement, document, response, payment, account, contact or legal screens. Ads are not required to read a document or make a paid response.

Active ONO Pro subscribers, including valid older subscriptions, do not see ads after ONO verifies their subscription. If verification is unavailable, ONO does not show ads and you can still use the app. Advertising is off.

Emailing your response

You can choose Email my response for an eligible saved response that ONO can verify was paid for, while it remains unexpired in ONO. Nothing is sent automatically. ONO sends the saved response only to your verified account email, not to someone else. There is no extra response purchase for this. Older saved responses without verifiable payment proof stay readable and copyable, but cannot be emailed.

Email copies stay in your mailbox. Delete & exit or ONO account cleanup does not remove them. The email service may keep delivery records under its own policies.

ONO will not start sending a response it knows has been deleted. Once sending begins, leaving ONO or deleting your response cannot recall an email already accepted for sending. If ONO cannot confirm sending, check your inbox before trying again; another request could send a duplicate.